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Credit & debit
cards payment safety.
We treat your card security as we would our own.
We do not store any credit or debit card information whatsoever. If you pay
by a credit or debit card on-line your payment is securely processed
independently from us using the highest level of encryption available. At no
time can we see the details of the transaction until it is completed and
authorised by your card provider.
If you have verbally provided us with card details once processed, they are
destroyed immediately and not retained by us in any format whatsoever.
Cookies
If we use a cookie, it is only to provide you with a quality service. Our
cookies are designed to expire at the end of the session. This generally
means your browser should delete them when you close it and, unlike some
other companies "tracking cookies" they should not be there for
"tracking" purposes when you re-open your browser. We do not pass
on any data to third parties, nor allow them to place cookies on your
equipment which can be used to track your on-line usage other than that on
our sites. By using our sites you agree with this policy and provide us with
express and unequivocal permission to place cookies on your machine if we
deem it necessary for our own purposes. We would recommend you set your
browser(s) to delete all cookies on exit and not store them at all. This
policy may affect your enjoyment/usage of ours and other web sites and you
should ensure you are fully aware of the consequences of such before
implementing. If you have any questions regarding our cookie usage or policy,
please feel free to contact us.
Bulk order discounts are
available over those published for high volume users, please contact us with
your requirements.
Samples
UKSS supply thousands of items in large & small quantities. All our
products are 'industrial items' and as such we have no control over their end
use, indeed our items are used in all areas of manufacturing. We strongly
recommend that suitability tests are carried out prior to production runs. If
the item you require is not listed or should you require a sample, please use
our email us Carriage &
minimum price shown will be charged for higher value items.
Cut, printed &
processed items.
As a general rule, and unless otherwise stated at time of order, items which
have been cut, printed, tied or processed in any way are supplied to a 5%-10%
tolerance/variance in size/quantity etc. We reserve the right to charge fully
for excess quantities up to and including 5% overage on any customised item.
Prices
All prices shown on our sites, quotes, proformas and invoices are in GBP
pounds sterling, published prices are exclusive of carriage (when applicable)
& VAT (UK sales tax, if applicable) at the prevailing rate. Export
customers are advised to check for taxes, import duties and import
declaration requirements which may apply and agree to pay all such charges,
if enforced by law and whether they are collected by ourselves or our agents
on behalf of the relevant authorities.
Use of our copyrighted images or
content.
We are happy to issue licenses for the use of particular images or content
owned by us to any clients who have purchased those items from us or who
require supporting material to promote our products and for no other purpose
unless agreed in writing with us. If you wish to use an image or content
which is owned by us you should contact us with details. We can then advise
if there will be a charge for such. Unauthorised use of our images is
explicitly forbidden, Unauthorised use of images or content belonging to us
will attract an immediate penalty charge of £601.00 pounds sterling
which shall not be the full charge for such. Any unauthorised use of our
images or content shall be deemed acceptance of said charge.
Handling/freight
& delivery.UK Sewing
Services & SupplyDivision®.com & TrueTrim.com orders: If you are an NON GB customer
unless otherwise agreed prior to sale/check-out or dispatch all goods are
sold on a EXW/FCA basis. You agree that you are responsible for carriage,
that you are the importer and are liable for all taxes, duty and declaration
of imports in your economic area. You agree that you are the importer and we
are simply acting on your behalf in arranging delivery of your order/goods.
We reserve the right o pass on any duty or taxes
enforced on us by a state and you agree to accept and pay said items without
dispute.
Dispatch options: Subject to order
being received by 2:30pm and goods being available from stock. Please note, we do not dispatch
on Fridays. Orders received after cut-off on Thursdays will be dispatched the
following working day, normally Monday.
UK Standard dispatch(mainland) Where possible goods are dispatched same day
on next day service, if available from stock.
UK Standard dispatch(mainland) ZERO OR MINIMAL
PLASTIC Where
possible goods are dispatched same day on next day service, if available from
stock. Zero or minimal plastic used in packaging (where possible we will
remove and dispose of any plastic originally used as packaging for your goods
and try our hardest to dispatch your order without using any plastic
whatsoever. Please
note: if you elect for this zero/minimal plastic
option we cannot underwrite damage caused by liquid in transit. Goods must be sent under
your liability against liquid damage.
UK Express dispatch (UK Mainland delivery
only) ZERO OR MINIMAL PLASTIC: Goods express
dispatched same day on next day service, if available from stock & order
received by us before 4:00pm on a working. Zero or minimal plastic used in packaging (where
possible we will remove and dispose of any plastic originally used as
packaging for your goods and try our hardest to dispatch your order without
using any plastic whatsoever.
Please note: if you
elect for this zero/minimal plastic option we cannot underwrite damage caused by liquid
in transit. Goods must be sent under your liability against liquid damage.
UK mainland AM Next business day. Where
possible goods dispatched same day on next day pre-noon service, if available
from.
UK mainland 9am Next business delivery. Where possible goods dispatched same
day on next day pre 9am service, if available from stock.
UK mainland dispatch for AM Saturday delivery. Where possible goods dispatched Thursday for Saturday morning
delivery, if available from stock.
UK
Standard dispatch (Highlands & remote counties). Where possible goods dispatched same day on next
day service (certain areas can be up to 48hr delivery), if available
from stock.
UK Express dispatch (Highlands &
remote counties). Where
possible goods express dispatched same day on next day service (certain areas
can be up to 48-72hr delivery), if available from stock & order received
by us before 4:00pm on a working.
UK
Standard dispatch (Islands) Where possible goods dispatched same day on next day service
(certain areas can be 48-72hr delivery), if available from stock.
European standard dispatch. Goods dispatched same day if available from stock
Service level dependant. (Generally 3-7 days for mainland Europe. If you are an EU, NI or ROW customer goods are sent to you
on a DDU basis only, you are agreeing that you are the importer and are
liable for all taxes, duty and declaration of imports in your economic area.
You agree that you are the importer and we are simply acting on your behalf
in arranging delivery of your order/goods.
Dispatch to: Outside Europe. Subject to service agreed at time of order.
TrueTrim.com: Order dispatched same
day by service requested in the order, subject to order being received by
2:00pm and goods being available from stock. Please note, we do not dispatch
on Fridays. Orders received after cut-off on Thursdays will be dispatched the
following working day, normally Monday.
Customer selected
dispatch options: First and second
class post is sent at customers liability. i.e. Proof of posting is accepted
by the customer as proof of delivery. Any claim arising out of lost or
damaged TrueTrim orders sent first or second class mail shall be limited to
the value applied to the claim by Royal Mail and shall not in any case
whosoever exceed that amount. Courier delivery is sent at TrueTrim's
liability.
Handling/freight & delivery.
Quoted delivery dates are given in good faith and due to the complexity of
Handling & delivery is calculated against the weight/volume and value of
the consignment and will vary from time to time. If you require exact
confirmation of the delivery charge, please request a proforma invoice or
order acknowledgment prior to us dispatching your order Handling/freight on
orders dispatched to the UK's Highlands and Islands is also calculated on
advice of the order details. There is a small order processing service charge
attracted to all orders of £150.00 net and below. International &
Export see below. Delivery on smaller non-stock items:
For non-stock items you must allow up to 28 days for delivery. If we were not
advised at time of order and did not agree in writing to supply on or before
a particular date then orders cancelled prior to 28 days from order date may
be subject to a cancellation charge. Please see our full terms and conditions
of sale below. Non GB delivery & Export : If you are
an EU, NI or ROW customer goods are sent to you on a DDU basis only, you are
agreeing that you are the importer and are liable for all taxes, duty and
declaration of imports in your economic area. You agree that you are the
importer and we are simply acting on your behalf in arranging delivery of
your order/goods.
Export orders under 2Kg are usually sent international recorded mail. Larger
orders carriage subject to agreement. Carriage at cost. Export customers are
advised to check for taxes & import duties which may apply and agree to
pay all such charges, if enforced by law and whether they are collected by
ourselves or our agents on behalf of the relevant authorities.
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Colour &
shade cards
We source from many locations and have endeavoured to rationalise all colour
references. Should you require precise colour matching we would be happy to
receive a sample to match your order to. Alternatively for bulk users
individual colour shade cards for each item can be supplied, please contact
us with your exact requirements.
Credit accounts
We would be pleased to offer credit account facilities to GB businesses
spending over £3000.00 pounds sterling per calendar month, subject to
status. Please note that credit account prices are +3% higher than those
offered as buy-now (on-line) or proforma prices. Please call our Ffrith
office on UK +44 0 5603 844 895 ( a non-standard ring tone may apply) for
details. Or, once you have made orders over £3000.00 (net goods value)
for three plus consecutive months you can email accounts@SupplyDivision.group
and request account application forms. Accounts spending less than GBP
3000.00 on a monthly basis may be subject to a monthly pound sterling
administration charge, as advised.
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Government Departments, Educational Establishments & National
Health trusts.
Please call UK +44 0 5603 844 895 ( a non-standard ring tone may apply) prior
to placing your order to determine your order/payment facilities.
Export
We dispatch our goods globally from the UK. Export inquiries are welcome
please contact us with your order details and we will be delighted to help.
You are advised to check for local taxes & import duties which may apply
and agree to pay all such charges, if enforced by law and whether they are
collected by ourselves or our agents on behalf of the relevant authorities.
Please see below for important information regarding credit & debit
cards. Export orders paid by credit transfer must be in pounds sterling with
all process charges to buyers account.
Discount for
linking to our site
UK Sewing Services offer a massive 5% discount over and above any other
agreed discount to any customer that offers a link from their home page to
our web site using our standard header ' uksshdr.gif ' and the
text ' Stockists and suppliers of quality sewing thread, elastic and
trimmings. Pressfastener, eyeleting and button covering machinery specialists ' as seen on our homepage
. The link must be active for a minimum of 90 days from the date of the
order. Discount will be paid in the form of a credit note/voucher 90 days
from date of payment receipt. Please alert us of your intention to place the
link at the time of placing your order.
Government Departments, Educational
Establishments & National Health trusts.
Please call UK +44 0 5603 844 895 ( a non-standard ring tone may apply) prior
to placing your order to confirm your ordering process.
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Illustrations
& Photo’s etc
All illustrations & photo’s on this site are for guidance only.
Current stock items can vary however, we will not supply a ‘sub’
without your prior approval. All metric / imperial equivalents are given for
guidance only.
Please send your comments regarding this site, its contents or format to
either office.
Credit & Debit cards
Should you wish to use a Credit or Debit cards either to order or
settle an outstanding amount on your account a small non-electronic payment
processing charge will be applied as follows; We are a B2B, trade supplier
therefore any card used to settle will be deemed as a business card. All
business cards 4% on average. Credit &
debit cards payment safety.
We treat your card security as we would our own.
We do not store any credit or debit card information whatsoever. If you pay
by a credit or debit card on-line your payment is securely processed
independently from us using the highest level of encryption available. At no
time can we see the details of any card used on-line.
If you have verbally provided us with card details once processed they are
destroyed immediately and not retained in any format whatsoever by us.
Returns. A credit on account (credit note) is offered for
returned goods which have been accepted for return by us and which were
correctly delivered. Credit notes/vouchers are valid for a full 12 months
from the date of issue after which they are written off and will no longer be
valid.
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In order for us to maintain our high service
standards calls to UK Sewing Services and SupplyDivision® Limited may be
monitored and recorded.
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